How long does it take to receive my order?
Kindly refer to our Shipping Schedule.
How are the orders delivered?
We deliver your orders frozen with our trustworthy temperature-controlled courier, COOL TAQBIN to make sure the products reach your doorsteps safe and sound with their nutrients still intact.
Will I be receiving my order on weekends?
Delivery might take place on Saturday for certain states.
How much is the shipping fee?
A flat rate fee of RM 15 will be charged for every order that is below RM150. We offer free shipping for all purchases above RM150.
Where do you deliver to?
At the moment, we only deliver to Klang Valley, Penang and Johor. Unfortunately we are unable to deliver them in certain areas in Malaysia but we're working on it!
SquEEEze Me Baby products are not available for international shipment.
How do I know when my order has shipped?
You will be notified through email once your order is confirmed and shipped. A set of tracking number will be included in the email as well.
What should I do if the pouches that I received are not frozen / spoilt / incorrect?
If by any unfortunate circumstance, your order is not frozen / arrived spoilt / incorrect, take a video of the product received and send it to firstname.lastname@example.org. We would gladly resend you a new frozen pouch as soon as possible.
Can I change or cancel my order?
All the products will be made fresh by our crew right after an order has been placed to ensure that every order reaches the customers as soon as possible. Hence, changing or canceling an order is unfortunately not an option. All changes should be done before checkout to avoid any complication.